Effective Date: [17/09/2025]1. Introduction Skybound AI (“we”, “us”, “our”) provides automation solutions to organizations worldwide. This policy outlines our commitment to privacy and compliance with laws including the GDPR (Europe), CCPA/CPRA (California), LGPD (Brazil), POPIA (South Africa), PIPEDA (Canada), and Meta's platform requirements. Our services incorporate Meta technology such as Facebook Pixel, Meta Business Tools, and Meta APIs for analytics and advertising.2. Scope & Definitions This policy governs data collected from customers, website/app users, automation clients, and end-users interacting with our Meta integrations. It includes personally identifiable information (“PII”), sensitive personal data, technical identifiers, usage analytics, and behavioral data.3. Categories of Data Collected We collect:- Identity information (name, contact details, identifiers, account info) - Business and agency data - Device, browser, network, and location details - Usage activity, automation workflows, analytics, and engagement metrics - Data from Meta-integrated forms, pixels, APIs, and software. - We do not knowingly collect data from children under 13, and adhere to additional safeguards for minors (parental consent mechanisms, age verification, etc.).4. How Data Is Used Service delivery, automation configuration, campaign optimization- Analytics, performance measurement, reporting - Customization, retargeting, and behavioral ad delivery (using Meta and third-party tools) - Security monitoring, fraud and abuse detection - Legal obligations, compliance, and dispute resolution - Automated processing and profiling may be conducted for service improvement, personalization, and audience segmentation. No sensitive health/financial/government ID data is processed.5. Data Sharing & International Transfers Data may be shared:- With Meta Platforms for analytics and ad delivery (Meta processes per its Privacy Policy) - With partnering agencies, technical vendors, and legal authorities - By cross-border transfer to countries with differing data regulations (including US, EU, APAC, Latin America) - Transfers outside protected regions use mechanisms like Standard Contractual Clauses (SCCs), Data Privacy Frameworks, and supplementary measures per EDPB guidelines; encryption is applied where feasible, but data may be subject to lawful government requests in some jurisdictions.6. Joint Controller Arrangement (EU) When using Facebook Page Insights, Skybound AI and Meta are joint controllers as per EU law. Data subjects may exercise rights with either party. See Meta Page Controller Addendum for details.7. Legal Bases for Processing We rely on:- User consent (for tracking, ad profiling, cross-site analytics in regulated regions) - Contractual necessity (when providing automation under service agreements) - Legitimate interests (improving products, securing systems) - Legal obligations (regulatory, tax, reporting) - Consent is obtained via banners/code, with opt-in/opt-out choices per local law. California residents can opt out of sale/sharing via a footer link (“Do Not Sell Or Share My Personal Information”). EU residents have a right to object and withdraw consent at any time.8. Cookies & Tracking We deploy cookies, pixels, and device fingerprinting for analytics, functionality, and advertising. Full details are disclosed in our Cookie Policy. Meta-related cookies may obtain data even if you are not logged into Meta platforms.Users may manage cookie preferences and withdraw tracking consent at any time, via the cookie banner or browser tools.9. Data Security & Retention Industry-standard technical/organizational measures (encryption, access controls, security reviews) are used to protect your data. Retention periods are based on regulatory requirements, contract terms, and business need. Data is deleted or anonymized when no longer needed or upon valid user request.10. Your Rights & Exercising Choice Depending on jurisdiction, you may:- Access, correct, erase, or port your data - Object to processing, withdraw consent - Request automated decision-making review - Lodge complaints with regulatory authorities - Exercise opt-out rights via direct links, web forms, or email - Requests are honored promptly and documented for compliance records. Contact details for privacy requests: [Insert support link/email].11. Handling Children’s Data Skybound AI does not knowingly process personal information of users under 13. For minors, we deploy age gates, obtain parental consent where required, and restrict features or targeting to age/location only.12. Complaints & Regulatory Disputes Users may submit complaints to Skybound AI, relevant Data Protection Authorities, or contact Meta (for Meta-related integrations/issues), at [support meta/contact links].13. Changes to Policy Any updates or legal changes will be published here with a new "Effective Date". Users are notified of major changes impacting rights or processing methods.14. External Links This policy is hosted on an unrestricted public page. This site may contain links that we consider interesting, Skybound AI is not responsible for the privacy practices or content of such websites.
